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In today’s world of smart phones and social media, it’s nice to know that radio can still be just as impactful as it was 10 years ago. A few weeks back the radio world was on fire due to comments made by Rush Limbaugh. Advertisers, stations and consumers were all up in arms regarding his comments, which made for some tough business decisions. Some looked at this situation as an example of freedom of speech, while others perceived it as going over the invisible line that many of us have come to draw our conclusions from. No matter what side of the coin you were on, one thing can be made certain – radio is still as vital and powerful a media outlet as ever.

Rush’s comments were all over the local and National media outlets and everybody had an opinion. His show was being tracked on a daily basis, following which advertisers were still placing ads within his program. You don’t have to agree with what he said, or how he said it, but there is no denying that radio and its “voices” are still being heard.

 

This year Target + Response is enjoying the large number of holiday treats we have received from our clients/partners. We haven’t seen this kind of display in several years. Our kitchen is filled with savory and sweet items, and it’s nearly impossible to pass by without trying something (I’ll only have one piece of toffee…). Is this indicative of the current climate? Are clients able to send more gifts because they have bigger budgets for spending?  Could this mean advertising spending is on the rise for 2012?

-Michelle Draus

Read an exclusive interview with Michael Battisto, President of Target & Response, on the “You’re on the Air” interview series from Every Marketing Thing.

http://blog.desertrose.net/2011/11/04/youre-on-the-air-an-interview-with-mike-battisto-from-target-response/

Advertisers paying rate card for spots get to dictate their scheduling for the most part, but why is it that remnant companies are requesting, and receiving the same demands? Paying “something” for every spot seems to be the trick these days, but watch out; they might be creatively pulling the wool over your eyes. Remnant companies have to be making money with their current system, but how much are they making? Nobody knows…except them! An advertiser that pays rate card for a spot expects a certain level of effectiveness; otherwise they will take their advertising dollar to another station. With remnant, the media becomes the one needing to expect a certain level of return, but they never receive that information. They have no knowledge as to how much money they could be leaving on the table. While the station is left clueless, the remnant buyer is left with all the knowledge and the capability to buy numerous spots at the prices and dayparts they want. Does this seem reasonable? Over the last few months, these are the same companies that are trying to convince radio stations that Per-Inquiry advertising is deceptive. Why would you play a spot for potentially no return? The answer is easy. If your station wants to maintain its rates and use more of your salespeople to do what they’re paid for, to sell, you should always have a certain percentage of inventory left unsold. If not, your rates are too low, meaning you are undervaluing your inventory. With the remaining inventory, you can run a PI spot and know that the full value is coming your way. It is unrealistic to think that every spot utilized on a station garners some return in revenue for the client. It is also unrealistic to think that some don’t bring on a much greater return than what was invested for the spot. With PI advertising, you are in control. You get to schedule the spots where there are holes and dictate what advertisers you run. PI companies depend on station response to make money, so they will always look out for the media. Remnant companies don’t take on any risk, thus preying on vulnerable stations, just looking to make a buck anyway they can. Media interested in regaining control of their inventory, scheduling and rates must cease working in the dark for any offer that gets thrown their way.

 

Adam Zolmierski

Media Sales Representative

My company specializes in pay per call placement so as you can imagine we constantly test ways to increase response rates.  Recently we have been testing some methods that target mobile responders.  Initially we were thrilled with the response rates and increase in call volume but then a curious anomaly occurred.  We noticed that many of the mobile callers hung up as soon as an operator answered.  This is a big problem for our clients because many use complex phone systems to route calls to their best operators and monitor call stats closely.  Thinking these were misdials or mobile users storing a number in their phones to respond later we started putting up barriers which required additional actions by the caller in order to reach an operator, giving mobile responders a chance to hang up before reaching an operator.  These barriers did have a small impact on reducing the anomaly but we found that no matter how many barriers we used, and we stopped at three, mobile responders were still going through each barrier reaching an operator and hanging up.  On the other hand the mobile callers who did speak to an operator turned out to be highly qualified leads so our clients would love to keep the campaigns going if we could find a way to mitigate the operator hang ups. 

Why do mobile responders place calls and navigate through an IVR/VRU only to hang up when they reach an operator.   “What’s up wit dat?”

Michael Battisto

President at Target + Response

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